Buzz Business Cloud's
Frequently Asked Questions

Buzz's e-commerce platform for businesses and entrepreneurs selling services. Use our FAQs to help you navigate this product.

About This Cloud Sign-Up Process Business Tools Merchant Payments Customer Transactions

The Buzz Business Cloud is our e-commerce platform for service-based businesses. You can create and send secure digital payment pages to your customers even without a website. Alternatively, seamlessly integrate our payment systems into your existing website for a smooth checkout experience. Learn more in this Help Centre Article.

Please schedule your consultation with us via this calendar.

Buzz Business Cloud does NOT directly integrate with platforms that are competitors to our retail e-commerce platform, the Buzz Commerce Cloud. You can learn more about selling your physical goods online here. While you can embed Payment Links on any website, this method is not ideal for selling multiple products due to the need for individual payment links for each item.

Buzz Payment Links features an embed button that allows you to add payment collection buttons to any website. Or, you can take the Payment Link and attach it to a button on your website, and when clicked, it will redirect customers to Buzz to complete their transaction.

The Buzz Business Cloud is available to businesses and sole traders operating within Trinidad & Tobago.

Yes, we require the business bank account used to register your business to submit funds. Sole Traders should provide the bank account used for their business registration. Buzz Payments supports all the commercial banks of Trinidad and Tobago, which means we can make payouts to all the commercial banks of T&T.

Please follow the steps in this Help Centre Article to learn all about our sign-up process.

Please follow the steps in this Help Centre article to learn about verifying your Business Cloud account to start accepting live payments.

Payment Links are a simple but powerful payment collection tool that allows merchants to easily collect payments from clients, without a full-fledged e-commerce website. Learn more about them and how they work in this Help Centre Article.

Invoices are a digital update to traditional business invoices. Merchants can send digital estimates to clients, convert them to invoices upon client approval, and have customers pay online, all while easily tracking the payment status. Learn more about them and how they work in this Help Centre Article.

Subscriptions empower Merchants to offer recurring services or products to their customers. Set up and manage subscription plans, automate billing cycles, and track payments. Learn more about them and how they work in this Help Centre Article.

Appointments enable Merchants to offer online scheduling of services to their customers by setting up and managing appointment availability and tracking bookings. Learn more about them and how they work in this Help Centre Article.

Registered NGOs can fundraise and run charity campaigns via the Donations tool. Learn more about them and how they work in this Help Centre Article.

Yes! Our Buzz Business Cloud tools have been built to allow you to choose the services that are the right fit for your business operations.

Your Buzz Business Cloud account can start accepting payments once your account has been verified after the submission and review of your Know Your Customer (KYC) documentation. For guidance on account verification, see our Help Article here.

You can use our Buzz Payments gateway to receive funds from customers internationally. All foreign currency is converted to TTD by your bank upon deposit to your TTD Business Bank account. If you choose to use First Atlantic Commerce (FAC), funds are routed directly to your bank account connected to that gateway, in the currency you agreed upon with FAC.

When a customer pays you, there is a clearance period of 5 business days before new funds are deposited into your Buzz Wallet to facilitate potential refunds. Funds accumulate in your Buzz Wallet until you request a deposit to your bank account. Withdrawal requests are processed in 24 to 48 business hours. Please note that for newly signed-up accounts, the period for the first payout (first transfer request) takes longer as we need to do our due diligence to ensure that all funds processed are legitimate.

Please see our pricing page for in-depth breakdowns of our plans and fees.

Our built-in payment gateway, Buzz Payments, is available to all Buzz Business Cloud users. Integration with First Atlantic Commerce is also available.

Yes, our Buzz Payments gateway accepts VISA and Mastercard credit cards and debit cards from customers worldwide.

When a customer contacts you requesting a refund, you can send us a refund request and the entire amount will be refunded to the customer’s card. If a customer contacts us for a refund, we will contact you for verification before issuing the refund. There is no charge per refund.

Yes, upon every successful payment, customers receive automated emails. A history of these payments is recorded in the Payments Table of the Buzz Business Cloud Manager.

The Buzz Purchase Policy is available here. Please note, that each Business Cloud Merchant has separate terms & conditions and policies. Please contact the merchant for further information.

Buzz takes great pride in offering a safe and secure online purchasing experience. We use various electronic and physical security measures and devices to protect personal data and credit card information from unauthorised access. Learn more about our security practices here.