BuzzCommerce Cloud's
Frequently Asked Questions

Buzz’s e-commerce platform for businesses and entrepreneurs retailing products. Use our FAQs to help you navigate this product.

About This Cloud Sign-Up Process Buzz Store Retailer Payments Customer Transactions

The Buzz Commerce Cloud empowers businesses to sell physical or digital products via an omnichannel approach. Our flagship channel, the Buzz Store, provides a simple and effective way to create an online store without needing a separate website. Learn more in this Help Centre article.

Please schedule your consultation with us via this calendar.

Buzz Commerce Cloud’s Buzz Store channel allows you to create an online store. We do not currently have any integrations with other e-commerce platforms. We suggest you transfer your existing store to our platform.

Buzz Commerce Cloud does NOT directly integrate with competitor e-commerce platforms. There is also no third-party payment integration other than with First Atlantic Commerce.

No, this service is available to sellers of all backgrounds operating within Trinidad & Tobago.

No, however, you must have a Trinidad & Tobago bank account. The Buzz Payments gateway supports all the commercial banks of Trinidad and Tobago, which means we can make payouts to all the commercial banks of T&T.

Please follow the steps in this Help Centre article to learn all about our sign-up process.

Create online stores without needing a separate website using the Buzz Store. It’s a simple way to sell physical or digital products, complete with inventory management and access to a blog. Learn more about them and how they work in this Help Centre Article.

Yes, this can be achieved by activating your Buzz Store’s Maintenance Mode. Please note that your Buzz Commerce Cloud subscription plan will still be active and subscription charges will still be applied.

Your Buzz Commerce Cloud account can start accepting payments from your Buzz Store after your Store has been set up, maintenance mode is turned off, and live transactions are switched on.

You can use our Buzz Payments gateway to receive funds from customers internationally. All foreign currency is converted to TTD by your bank upon deposit to your TTD Business Bank account. If you choose to use First Atlantic Commerce (FAC), funds are routed directly to your bank account connected to that gateway, in the currency you agreed upon with FAC.

When a customer pays you, the payment is held to facilitate potential refunds until the order has been marked as delivered. Buzz Wallet balances are updated on the 14th and 28th of every month. The net amount from an order will be credited to your Buzz Wallet balance when an order has been marked as delivered 7 days before the specified Buzz Wallet update dates. Funds accumulate in your Buzz Wallet until you request a deposit to your bank account. Withdrawal requests are processed in 24 to 48 business hours. Please note that for newly signed-up accounts, the period for the first payout (first transfer request) takes longer as we need to do our due diligence to ensure that all funds processed are legitimate.

Please see our pricing page for in-depth breakdowns of our plans and fees. Expand the “Show all features and compare plans” area to see which of our plans is best for you.

Our built-in payment gateway, Buzz Payments, is available to all Buzz Commerce Cloud users. Integration with First Atlantic Commerce is also available.

Yes, our Buzz Payments gateway accepts VISA and Mastercard credit cards and debit cards from customers worldwide.

When a customer contacts you requesting a refund, you can send us a refund request and the entire amount will be refunded to the customer’s card. If a customer contacts us for a refund, we will contact you for verification before issuing the refund. There is no charge per refund.

Yes, upon every successful payment, customers receive automated emails. A history of these payments is recorded in the Orders Table of the Buzz Commerce Cloud Manager.

The Buzz Purchase Policy is available here. Please note, that each Commerce Cloud Retailer has separate terms & conditions as well as policies. Please contact the retailer for further information.

Buzz takes great pride in offering a safe and secure online purchasing experience. We use various electronic and physical security measures and devices to protect personal data and credit card information from unauthorised access. Learn more about our security practices here.